Returns & Exchanges
At Masala Cafe, we strive for perfection in every bite, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, we offer replacements or refunds for quality concerns within 24 hours of delivery.
Report the Issue
Contact our support team within 24 hours of receiving your order, providing your order number and clear photos of the item in question.
Quality Assessment
Our culinary quality team will review your request to determine if the product meets our freshness and safety standards.
Choose Your Resolution
Once approved, you can choose between an immediate replacement of the item or a full refund to your original payment method.
Refund Processing
For approved refunds, please allow 3-5 business days for the transaction to reflect in your bank statement, depending on your financial institution.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing